Terms of Service

Agreement to Terms

By accessing or using TryDrobe ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Description of Service

TryDrobe is an AI-powered virtual try-on platform that allows users to visualize how clothing items look on themselves by uploading photos. The Service uses artificial intelligence to generate realistic preview images.

Age Requirement and Eligibility

You must be at least 18 years old to use TryDrobe. By creating an account, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into these Terms
• You will provide accurate date of birth information when required

We verify age during account creation. If we discover that you are under 18, we will immediately terminate your account and delete all associated data without refund.

Service Availability and Intended Audience

TryDrobe is operated by Intuico Digital LLC, a company based in the United States. This Service is intended for and directed to users located in the United States and Canada.

By creating an account or purchasing a subscription, you represent and warrant that you are physically located in the United States or Canada at the time of registration and during your use of the Service.

International Users: If you access the Service from outside the United States or Canada, you do so at your own initiative and are solely responsible for compliance with local laws. You acknowledge that:

• We do not target or market to users outside the United States and Canada
• Privacy protections are based on United States law
• You may not have the same rights as under your local data protection laws
• We are not required to comply with non-US data protection regulations (such as GDPR, UK GDPR, or other international privacy frameworks) for users who access our Service contrary to these Terms
• Any disputes will be governed by US law and resolved in US jurisdiction

Geographic Restrictions: We reserve the right to restrict access to users from certain geographic regions at any time, with or without notice. Any attempt to circumvent geographic restrictions through VPN, proxy services, or other means is a violation of these Terms and may result in immediate account termination without refund.

Account Registration

To use certain features of the Service, you must register for an account. You may register using:

• Email and Password: Create an account directly with us
• OAuth Providers: Sign in with Google (we receive your email and name only)

By registering, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account
• Not share your account credentials with others

Subscription Plans and Billing

TryDrobe offers subscription plans with different features and limits:

Merchant of Record: All subscriptions are sold through Stripe Managed Payments, where Stripe acts as the merchant of record. This means Stripe is the legal seller of your subscription and handles payment processing, tax calculation and compliance, fraud prevention, and transaction-level customer support. At checkout, you will see "Sold through Link" indicating this arrangement.

Link Account: When you purchase a subscription, you will create or use a Link account (powered by Stripe). You can manage your subscription, update payment methods, and view transaction history at Link.com. You may also access the Stripe Customer Portal from your billing page within TryDrobe.

Subscriptions automatically renew unless cancelled. Credits do not carry over between billing periods and reset to your plan amount each month. We do not store your payment card details.

Credits and Usage

Each try-on costs 2 credits. Credits reset monthly on your billing date and do not carry overbetween billing periods. Unused credits expire at the end of each billing cycle.

Why Credits Don't Carry Over: Our subscription model is based on monthly capacity rather than cumulative usage. This pricing structure reflects the varying and unpredictable costs of third-party AI services (such as Google Gemini API) that fluctuate month-to-month based on demand, processing requirements, and provider pricing changes. Monthly credit resets allow us to maintain sustainable and predictable pricing for all users while managing these variable operational costs.

Storage Limits: Each plan has limits on stored model photos and garments. You must delete old items to upload new ones if you reach your limit. Try-on results are automatically deleted after the retention period for your plan (30, 90, or 365 days depending on your tier).

Processing Priority: Pro and Premium plans receive priority processing, meaning your try-on jobs are processed ahead of Basic plan users during high-traffic periods.

Acceptable Use and Content Policy

You agree NOT to:

• Upload images of minors or other individuals without consent
• Upload inappropriate, offensive, sexually explicit, or illegal content (NSFW)
• Use the Service for any unlawful purpose
• Attempt to reverse engineer or copy our AI technology
• Abuse, harass, or harm others
• Violate any applicable laws or regulations
• Upload malware, viruses, or harmful code
• Scrape, crawl, or use automated tools to access the Service
• Resell or redistribute our services without permission

Content Moderation: We employ automated NSFW (Not Safe For Work) filtering to detect and block inappropriate content. Uploaded images are screened for explicit, sexual, or otherwise inappropriate content before processing. Users who repeatedly attempt to upload inappropriate content will have their accounts terminated without refund.

Content Ownership and Rights

You retain all rights to images you upload. By uploading content, you grant TryDrobe a limited license to process, store, and display your images solely for providing the Service. We do not claim ownership of your content.

Generated try-on images are provided for your personal use. All intellectual property rights in our Service, including our AI technology, remain with TryDrobe.

Storefront Product Images and Intellectual Property Rights

By uploading product images to your storefront, you represent and warrant that:

• You own the product images you upload, OR you have obtained all necessary rights, licenses, permissions, and authorizations from the rightful owner(s) to upload, display, and use such images on TryDrobe
• If the product images contain or depict third-party brands, trademarks, logos, or copyrighted material (including but not limited to brand names like Nike, Adidas, or any other manufacturer or designer), you have obtained explicit written permission from the brand owner, manufacturer, or their authorized representative to use such images
• If you are a boutique, retailer, or reseller selling products from brands you do not own, you have obtained proper authorization from the brand owner or manufacturer to use their product images, OR you are using images you have created yourself that do not infringe on any third-party intellectual property rights
• Your use of the product images does not violate any applicable laws, regulations, or third-party rights, including but not limited to copyright, trademark, trade dress, or right of publicity
• You will not upload product images that contain unauthorized reproductions of copyrighted material, counterfeit products, or products that infringe on any intellectual property rights

You acknowledge and agree that:

• TryDrobe acts as a passive conduit for user-uploaded content and does not verify, endorse, or assume responsibility for the accuracy, legality, or intellectual property compliance of product images uploaded by users
• You are solely responsible for ensuring you have all necessary rights to upload and display product images on TryDrobe
• TryDrobe reserves the right to remove any product images that we believe, in our sole discretion, may infringe on third-party intellectual property rights or violate these Terms
• If you receive a valid takedown notice or claim regarding your product images, you will cooperate with TryDrobe to resolve the matter promptly

DMCA and Intellectual Property Complaints: If you believe that any product image on TryDrobe infringes your copyright, trademark, or other intellectual property rights, please contact us at info@intuicodigital.com with:

• A description of the allegedly infringing content
• Proof of your ownership or authorization to act on behalf of the rights holder
• Your contact information
• A statement that you have a good faith belief that the use is not authorized

Third-Party Services and Data Processing

TryDrobe relies on several trusted third-party services to deliver our platform:

• Google Gemini API: Processes your uploaded images to generate virtual try-on results. Google does not use your images to train their models.
• Stripe: Handles all payment processing and subscription management. We do not store your payment card details.
• Supabase: Provides our database, authentication, and secure image storage infrastructure.
• Vercel: Hosts our application and provides content delivery.
• PostHog: Provides analytics to help us improve the Service.
• TikTok Pixel: Tracks conversion events (registrations and purchases) for advertising measurement.

By using TryDrobe, you acknowledge and agree that:

• Your images will be processed by Google's Gemini API to generate try-on results
• Your data may be processed by the third-party services listed above as necessary to provide the Service
• You are responsible for ensuring you have the right to upload and process all images you submit
• You must comply with both TryDrobe's Terms and the terms of our third-party service providers

For more information about how these services handle your data, please refer to our Privacy Policy.

AI-Generated Content Disclaimer

Virtual try-on results are AI-generated approximations and may not be 100% accurate. Colors, fit, and appearance may vary from actual products. We do not guarantee perfect accuracy and are not responsible for purchasing decisions based on try-on results.

Refund Policy and Disputes

TryDrobe operates a strict no-refund policy. All subscription fees are charged in advance and are non-refundable. This includes:

• Monthly subscription charges
• Unused credits at the time of cancellation
• Partial months of service
• Subscription renewals

If you cancel your subscription, you will retain access to your plan and remaining credits until the end of your current billing period. No refunds will be provided for the remaining time or unused credits.

Disputes and Chargebacks: Since Stripe acts as the merchant of record for your subscription, payment disputes and chargebacks are handled by Stripe. Stripe may contact you directly regarding any disputes. Fraudulent chargebacks or abuse of the dispute process may result in account termination.

Transaction Support: For billing questions or transaction issues, you may contact Stripe directly through your Link account at Link.com, or contact us at info@intuicodigital.com and we will assist in coordinating with Stripe.

In rare and exceptional circumstances (such as technical errors, billing mistakes, or extraordinary situations), we may consider refund requests on a case-by-case basis at our sole discretion. Such exceptions are not guaranteed and should not be expected.

Account Termination and Deletion

Termination by Us: We reserve the right to suspend or terminate your account at any time for violations of these Terms, including but not limited to abuse of the Service, fraudulent activity, inappropriate content uploads, or age misrepresentation. Upon termination, your right to use the Service will immediately cease.

Termination by You: You may delete your account at any time through your account settings or by contacting us. Upon account deletion:

• Your account and profile data will be permanently deleted
• All uploaded images and try-on results will be permanently deleted
• Your subscription will be cancelled (no refund for unused time)
• All remaining credits will be forfeited

Active Subscriptions: If you have an active Stripe subscription, it may continue to charge you until you cancel it through the Stripe Customer Portal. Please cancel your subscription before deleting your account to avoid future charges. We will attempt to reconnect your subscription to a new account if you re-register with the same email address.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRYDROBE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, OR GOODWILL.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

Indemnification

You agree to indemnify, defend, and hold harmless TryDrobe, Intuico Digital LLC, and its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of the Service
• Your violation of these Terms
• Your infringement of any intellectual property rights (including copyright, trademark, trade dress, or right of publicity) of any third party
• Your upload of product images, including but not limited to claims that such images infringe on third-party brand rights, trademarks, copyrights, or other intellectual property
• Your failure to obtain necessary rights, licenses, or permissions for content you upload
• Any content you submit, post, or transmit through the Service
• Your violation of any applicable laws or regulations

This indemnification obligation will survive termination of your account and these Terms.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction.

Service and Plan Modifications

TryDrobe reserves the right to modify, update, or discontinue any aspect of the Service, including but not limited to subscription plan features, usage limits, pricing, and functionality. Such modifications may be necessary due to changes in third-party service costs (such as AI API providers), operational requirements, regulatory compliance, or service improvements.

Notice of Changes: We will use reasonable efforts to provide advance notice of material changes to your subscription plan via email or through the Service. For changes to subscription pricing, we will provide notice in accordance with applicable law. Enhancements, improvements, or additions to the Service may be implemented at any time.

Your Options: If you do not agree with any changes, you may cancel your subscription at any time. Cancellation will be effective at the end of your current billing period, and you will retain access to your plan benefits until that date.

Continued Use: Your continued use of the Service after changes take effect constitutes acceptance of the modified terms. If you do not agree to the changes, your sole remedy is to cancel your subscription.

Automatic Renewal and Cancellation

Your subscription will automatically renew at the end of each billing period unless you cancel. You may cancel at any time through your account settings, the Stripe Customer Portal, or by emailing info@intuicodigital.com. Cancellation takes effect at the end of your current billing period.

There are no cancellation fees. You are not required to speak with a representative or provide a reason to cancel. We will send confirmation of your cancellation via email.

California Residents: Pursuant to California Business and Professions Code Sections 17600-17606, you will receive notice of any price increases before renewal at the new price, and you may cancel before the new price takes effect.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the new Terms.

Contact Information

For questions about these Terms, please contact us at: